This Shipping Policy outlines the terms and conditions for shipping products to our customers. By making a purchase on our website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not proceed with your purchase.
✓ FREE SHIPPING on All Orders
We offer free worldwide shipping on all products. Orders are fulfilled through the warehouse serving the destination market.
1. Order Processing
We strive to process and ship orders promptly to ensure you receive your furniture as quickly as possible.
- Processing Time: Order processing takes 2 business days.
- Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
2. Local Warehouse Network & Delivery
We maintain strategically located warehouses to provide efficient local delivery:
- United States: Local warehouse shipping
- European Union: Local warehouse shipping
- United Kingdom: Local warehouse shipping
- Canada: Local warehouse shipping
- Australia: Local warehouse shipping
- Japan: Local warehouse shipping
Orders are fulfilled through the warehouse serving the destination market.
3. Shipping Costs
FREE SHIPPING: We offer free worldwide shipping on all products.
Important: While shipping is free, any import taxes, duties, or fees imposed by local authorities (where applicable) are the responsibility of the customer. However, for most local deliveries within the same region, no additional fees apply.
4. Shipment Tracking
Stay informed about your order's journey:
- You'll receive a shipping confirmation email with tracking number and link once your order ships
- Tracking information typically becomes available within 48 hours of shipment
- Track your package in real-time from our local warehouse to your door
5. Delivery Timeframes
Delivery takes 2–7 business days after the 2-business-day processing period. These timeframes apply worldwide. All times are in business days.
6. Undeliverable Packages
Incorrect Address or Refused Delivery
If a package is undeliverable due to an incorrect address provided by the customer or refusal of delivery, the customer will be responsible for any additional shipping charges incurred for reshipment.
Returned Packages
If a package is marked as undeliverable and returned to our warehouse:
- We will attempt to contact you to arrange reshipment
- If we cannot reach you within a reasonable timeframe, a refund may be issued (original shipping was free, so no shipping charges to refund)
7. Lost or Damaged Packages
Your satisfaction is our priority. If your package is lost or damaged during transit:
- Contact us immediately at support@vektaya.com
- We will work with the delivery carrier to investigate and resolve the issue as quickly as possible
- We stand behind our products and will ensure you receive your furniture in perfect condition
Please note: We are not responsible for delays, loss, or damage caused by events beyond our control, such as natural disasters, strikes, or extreme weather conditions.
8. Delivery Coverage
We offer free worldwide shipping on all products.
9. Contact Us
Have questions about shipping or delivery? We're here to help!
Email: support@vektaya.com