Return and Refund Policy
We want to ensure your complete satisfaction with your purchase from our website. This Return and Refund Policy outlines the terms and conditions for returning items and requesting refunds.
1. Returns
1.1 Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods or personalized items, may not be eligible for return.
1.2 Timeframe: You must initiate a return request within [15 days] days from the date of delivery. Any requests received after this timeframe may not be accepted.
1.3 Return Process: To request a return, please contact our customer support team with your order details and reason for the return. We will provide you with instructions on how to proceed and return the item to us.
1.4 Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to our error or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item.
2. Refunds
2.1 Eligibility: Once we receive the returned item and confirm its eligibility, we will initiate the refund process. Refunds may only be issued to the original payment method used for the purchase.
2.2 Refund Timeframe: Please allow [7 days] days for us to process the refund and for the funds to be reflected in your account. The actual time for the refund to appear in your account may vary depending on your payment provider.
3. Exchanges
Unfortunately, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by offering a replacement, repair, or refund.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to: perishable goods, intimate or sanitary products, downloadable software, and gift cards. Please review the product description or contact us for more information about the return eligibility of specific items.
6. Policy Changes
We may revise or update this Return and Refund Policy from time to time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
If you have any questions or concerns regarding our Return and Refund Policy, please contact us. We appreciate your understanding and cooperation.
Contact Information:
Email: support@Yanosaku.com
Phone: +1 505-510-2358
Address: 2644 Santa Anita Ave , Los Angeles, CA, United States, California