Politique d’expédition

Shipping Policy

This Shipping Policy ("Policy") outlines the terms and conditions regarding the shipping of products to our customers. By making a purchase on our website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not proceed with your purchase.

1. Order Processing

1.1 Order processing takes 2 business days.

1.2 Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Carriers

2.1 We offer several shipping methods to provide flexibility and meet the different needs of our customers. The available shipping methods will be displayed at the time of checkout.

2.2 The shipping carrier for your order will be determined based on several factors, including the delivery destination and the size and weight of the package.

3. Shipping Costs

3.1 We offer free worldwide shipping on all products.

3.2 Any additional taxes, customs duties, or fees imposed by the destination country are the responsibility of the customer.

4. Shipment Tracking

4.1 Once your order has been processed and shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your shipment.

4.2 Please note that it may take up to [48 hours] for the tracking information to become available.

5. Delivery Timeframes

5.1 Delivery takes 2–7 business days after the 2-business-day processing period. These timeframes apply worldwide. All times are in business days.

6. Undeliverable Packages

6.1 If a package is undeliverable due to an incorrect address provided by the customer or refusal of delivery, the customer will be responsible for any additional shipping charges incurred for reshipment.

6.2 If a package is marked as undeliverable and is returned to us, we will attempt to contact the customer to arrange for reshipment. If we are unable to reach the customer within a reasonable period of time, a refund may be issued (original shipping was free, so there are no original shipping charges to refund).

7. Lost or Damaged Packages

7.1 In the event that a package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

7.2 Please note that we are not responsible for any delays, loss, or damage caused by events beyond our control, such as natural disasters, strikes, or customs inspections.

8. International Shipping

8.1 We offer free worldwide shipping on all products. However, please be aware that international shipments may be subject to customs inspections, taxes, and duties imposed by the destination country. These additional charges are the responsibility of the customer.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@vektaya.com

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.