Quick Answers to Your Questions

Everything you need to know about wholesale ordering, pricing, shipping, and more

How do I become a wholesale customer?

Complete our wholesale application form with your business information including business license/tax ID, resale certificate, and business address. Applications are typically approved within 1-2 business days. Once approved, you'll receive access to our wholesale catalog and pricing.

Required Documents:

• Business license or tax ID (EIN, VAT, ABN, etc.)
• Resale certificate or seller's permit
• Physical business address (not a P.O. box)
• Proof of business type (website, store photos, business plan)

Apply here: Wholesale Program Application

Who qualifies for wholesale pricing?

Our wholesale program is designed for legitimate businesses reselling furniture, including:

• Furniture retailers (brick-and-mortar stores)
• E-commerce sellers (Amazon, Shopify, eBay, etc.)
• Interior designers purchasing for client projects
• Hospitality businesses (hotels, Airbnb hosts)
• Property developers and real estate professionals
• Distributors and importers

We do not sell to individual consumers for personal use.

Is there an application fee?

No, there is no fee to apply for a wholesale account. The application process is completely free.

What is the wholesale discount?

Wholesale pricing is 30-40% off MSRP depending on order volume:

• Starter (5-19 units): 30% off MSRP
• Standard (20-49 units): 35% off MSRP
• Volume (50-99 units): 38% off MSRP
• Preferred (100+ units): 40% off MSRP

Additional discounts available for container orders (200+ units). Contact us for custom pricing on large volume orders.

Can I mix different products to get volume pricing?

Yes! You can mix and match different products across all categories to reach volume pricing tiers. For example, ordering 10 beds + 15 nightstands + 25 chairs = 50 total units qualifies for Volume pricing (38% off MSRP).

Do you offer exclusive territory rights?

Exclusive territory rights are available for qualified wholesale partners with minimum annual commitments (typically $100K+ annual volume). Contact us to discuss distributor-level partnerships with territory protection.

Are prices negotiable?

Our wholesale pricing is already factory-direct and highly competitive. For very large orders (container loads or annual commitments), we may offer additional discounts. Contact your account manager to discuss.

What is the minimum order quantity?

Minimum order is 5 units per SKU. You can mix and match different products to build your order. Total order minimum is typically $500-1,000 depending on products selected.

Example: You can order 5 beds + 5 nightstands + 10 chairs = 20 total units (meets minimum requirements).

Can I order less than 5 units for testing?

For sample evaluation, yes—we offer 1-2 units at sample pricing. Sample costs can be credited toward your first production order of 20+ units. This allows you to test quality before committing to larger orders.

Is there a minimum order value?

While there's no strict minimum order value, most first orders range from $500-2,000. Very small orders may not be economical when considering shipping costs.

How do I place an order?

Once your wholesale account is approved:

1. Browse our wholesale catalog and select products
2. Request a quotation via email, phone, or online form
3. Review quotation (pricing, specifications, lead time, shipping)
4. Confirm order and submit deposit payment
5. Receive order confirmation with production timeline
6. Track production and shipping progress
7. Receive delivery and inspect goods

How long does it take to receive a quotation?

We respond to all wholesale inquiries within 24 hours and provide detailed quotations within 24-48 hours, depending on the complexity of your request.

Can I get samples before ordering?

Yes! Samples are available at wholesale pricing (1-2 units). We recommend ordering samples to evaluate quality, especially for first-time orders. Sample costs can be credited toward your first production order of 20+ units.

Can I customize products?

Yes! Customization options include:

• Simple modifications (MOQ 50-100 units): Colors, finishes, fabrics, hardware, minor size adjustments
• Moderate customization (MOQ 100-200 units): Significant size changes, material substitution, design elements
• Full custom design (MOQ 200-500 units): Complete product development from your concept

See our OEM / Customization page for details.

What payment methods do you accept?

We accept:

• Bank transfer (T/T / Wire transfer)
• Credit card (Visa, Mastercard, Amex)
• PayPal (for orders under $5,000)
• Letter of Credit (LC) for international orders

What are the payment terms?

Payment terms vary by account status:

• New accounts: 100% payment before shipment (first 1-2 orders)
• Established accounts: 50% deposit + 50% before shipment OR Net 30 terms (credit approval required)
• Preferred accounts: Net 30-60 terms with credit line (12+ months partnership, $50K+ annual volume)

When is payment due?

For new accounts, full payment is due before shipment. For established accounts with Net 30 terms, payment is due 30 days from invoice date. Late payments may incur interest charges and affect future credit terms.

Do you offer financing or payment plans?

For qualified wholesale partners with established track records, we offer Net 30-60 payment terms. We do not offer installment payment plans for individual orders.

How long does production take?

Standard production times:

• Stock items (in stock): 3-7 days
• Rush production: 7-14 days (express fee applies)
• Standard orders (small): 15-25 days (5-50 units)
• Standard orders (medium): 20-30 days (50-200 units)
• Large orders: 30-40 days (200-1,000 units)
• Custom products: 30-45 days (after sample approval)

Production time starts after order confirmation and deposit payment.

What is the total lead time including shipping?

Total lead time = Production time + Shipping time

Examples:

• Small order to USA West Coast: 15-25 days production + 18-25 days shipping = 33-50 days total
• Container to Europe: 30-40 days production + 28-38 days shipping = 58-78 days total
• Rush order to Australia (air): 7-14 days production + 5-7 days shipping = 12-21 days total

Can you expedite production for urgent orders?

Yes! Rush production is available (7-14 days) for urgent orders, subject to factory capacity. Rush fee is 15-25% premium on production cost. Contact us to check availability before ordering.

Do lead times change during peak season?

Yes, lead times may extend by 7-14 days during peak season (August-October) due to high demand and port congestion. We recommend ordering 2-4 weeks earlier than normal during peak seasons.

How much does shipping cost?

Shipping costs vary based on order size, weight, destination, and shipping method. We provide detailed shipping quotes with every order. Typical costs:

• 20ft container to USA West Coast: $1,500-2,500
• 40ft container to USA West Coast: $2,500-4,000
• 40HQ container to Europe: $3,000-5,000
• Air freight: 4-6x more expensive than sea freight

See our Shipping & Logistics page for details.

What shipping terms do you offer?

We offer flexible Incoterms 2020:

• FOB (Free on Board): We deliver to Chinese port, you arrange sea freight and import (most common)
• CIF (Cost, Insurance, Freight): We pay freight + insurance to destination port, you handle import clearance
• DDP (Delivered Duty Paid): We handle everything and deliver to your door (most convenient)

Can you ship to multiple addresses?

Yes! We can split shipments and deliver to multiple locations from a single order. Additional coordination and costs may apply depending on the number of destinations.

Do you provide shipping insurance?

Yes, we strongly recommend cargo insurance (typically 0.3-0.5% of cargo value). Insurance is included in CIF terms or can be added to FOB terms. Insurance protects against loss or damage during transit.

How do I track my shipment?

We provide Bill of Lading (B/L) number and vessel information for tracking. You can track containers on shipping line websites. We also send proactive email updates at key milestones (departure, in-transit, arrival).

What quality standards do you follow?

All products undergo multi-stage quality inspection and meet international standards:

• ISO 9001:2015 Quality Management System
• FSC Certification (sustainable wood sourcing)
• CARB Phase 2 / TSCA Title VI (formaldehyde emissions)
• REACH Compliance (European chemical safety)
• BIFMA Standards (commercial furniture safety)

Our defect rate is <0.5% and return rate is <2%.

Can I inspect products before shipment?

Yes! We welcome third-party inspection by SGS, Bureau Veritas, TUV, Intertek, or your own QC team. Inspection should be scheduled 3-5 days in advance. Inspection fees are typically borne by the buyer ($200-400 per inspection).

What is your return policy?

We accept returns for:

• Manufacturing defects (within 30 days of delivery)
• Incorrect products shipped (within 7 days of delivery)
• Damaged products (within 48 hours of delivery with photo evidence)

Custom-made or specially ordered products are not eligible for return unless defective. Return shipping costs are typically borne by the buyer unless the error was ours.

What warranty do you offer?

Warranty coverage:

• Residential furniture: 1-2 years from delivery date
• Commercial furniture: 2-5 years from delivery date (depending on product category)
• Warranty covers manufacturing defects and structural failures under normal use

Warranty does not cover normal wear and tear, misuse, unauthorized modifications, or damage during shipping (covered by insurance).

What if products arrive damaged?

Inspect goods immediately upon delivery and report any damage within 48 hours with photos. If you have cargo insurance, damaged goods are covered. We'll assist with insurance claims and arrange replacements if needed.

Do you offer drop-shipping?

Yes! Our drop-shipping program allows you to offer 1,000+ furniture SKUs without holding inventory. Perfect for e-commerce businesses.

Drop-shipping benefits:

• No inventory investment
• Blind shipping (we ship with your company name)
• Automated integration (API available)
• Fast fulfillment (24-48 hours for in-stock items)

What is the MOQ for drop-shipping?

Drop-shipping has no minimum order quantity—you can order single units. However, pricing is based on order volume:

• Single unit orders: 25% off MSRP
• 2-4 units per order: 28% off MSRP
• 5+ units per order: 30% off MSRP
• Monthly volume discounts available for high-volume sellers

How does drop-shipping work?

1. List our products on your website/store
2. Customer places order with you
3. You forward order to us (via email, API, or portal)
4. We ship directly to your customer with your branding
5. You receive tracking information to share with customer

Who will be my contact person?

New wholesale accounts work with our sales team. Once you become an established customer (3+ orders or $10K+ annual volume), you'll be assigned a dedicated account manager for personalized support.

How quickly do you respond to inquiries?

We respond to all wholesale inquiries within 24 hours. During business hours (Monday-Friday, 9 AM - 6 PM), we typically respond within 2-4 hours.

What if I have a problem with my order?

Contact your account manager or our customer service team immediately. We're committed to resolving issues quickly and fairly. Most issues are resolved within 24-48 hours.

Do you provide marketing materials?

Yes! Wholesale partners receive:

• High-resolution product images (white background + lifestyle shots)
• Product descriptions (SEO-optimized)
• Specification sheets (dimensions, materials, features)
• Assembly instructions (PDF)
• Product videos (for select bestsellers)
• Quarterly trend reports and bestseller data

Can't Find Your Answer?

Our wholesale team is here to help! Contact us for personalized assistance with your specific questions or needs.

Contact Our Wholesale Team

Get answers to your questions and start your wholesale partnership today